College of the Arts Computing Help Desk

College of the Arts Help Desk Instructions

Part I - Instructions
1. To submit a request, click on the 'Submit Request' link on the top menu bar.
2. Enter your UFID.
2. Fill out the information in the form, some fields are required!
3. You request will be automatically emailed via the web to Pete Haring who will evaluate the nature of the request and place it in the que.

Part II - Disclaimer
Requests will be evaluated for feasibility. If a request is not feasible, you will be notified. All feasible requests will be prioritized and handled in the most efficient and effective way possible. Some requests will be handled immediately, most will be taken care of within 24 hours, and some will take longer. The CFA tech staff makes no guarantees about work performed. Computers are complicated and sensitive pieces of equipment, failures can and do happen. Be sure to back up any local data you have on your computer. If you choose to keep your files on your local hard drive, you should back them up yourself frequently. Our intention is to provide a high quality service in a timely fashion, please remember at this point there are two of us and well over 200 of you. Your cooperation and patience is much appreciated!

Thank You,
College of the Arts IT Staff